IBM Tivoli Netcool Solution Suite

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Comm Zed is the experts in providing ICT Management services utilizing IBM Tivoli Netcool solution. Our proven track record and extensive experience in delivering these solution have position CommZed as the preferred services delivery team by IBM Malaysia for their IBM Tivoli Netcool solution implementation.

Our technical team has vast experiences (at least 10 years) on providing professional services for the IBM Tivoli Netcool solutions. We work very closely with IBM Malaysia and Singapore Service Delivery division as well as the IBM Tivoli Sales division.

We are currently the expert in the following solution (with reference to IBM Tivoli Netcool Solution)

  • Event Management (Tivoli Netcool Omnibus)
  • Performance Management (Tivoli Netcool Proviso)
  • Service Level Reporting (Tivoli SLA)
  • Event Enrichment (Tivoli Netcool Impact)
  • Network Monitoring (Tivoli Network Manager )
  • Business Service Management (Tivoli Business Service Manager)
  • Integrated Portal (Tivoli Integrated Portal)
  • Reporting (Tivoli Common Reporter – BIRT/Cognos)


With this skill sets, our vast experience in this solution suite and our innovation we are also capable to customize this Netcool solution to integrate and complement customer existing ICT environment which will retain customer existing investment and bring greater value to the customers

And we are looking forward to include the remaining IBM Tivoli solutions into our offering in near future as well as expand our technical offering to include other brands of ICT management solutions.


Our experiences in ICT Management domain utilizing IBM Tivoli Netcool Solution


No Customer Description
1 Telekom Malaysia
    • Providing maintenance and support services for Telekom Malaysia IBM Tivoli Netcool System
Since 2005
2 Ambank Berhad
    • Successfully implemented end to end ITSM solution for Ambank together with IBM. End to end include system monitoring to Event management  to helpdesk (ticketing) and Business Service Management as well as SLA monitoring.
3 Malaysia Airport Berhad (MAT) Successfully implemented end to end ITSM solution for MAT. End to end include system monitoring to Event management to helpdesk (ticketing) and Business Service Management as well as SLA monitoring.
4 Diethelm Malaysia (DKSH)
    • Successfully implemented event management system for DKSH.
5 Tenaga National Berhad
    • Successfully implementted IBM Tivoli Service Level Management module for TNB to keep track and monitor their SLA with their customers.
6 Ambank Berhad
    • Successfully implemented Integration and customization work on the ITSM solution implemented earlier.
7 Bank Negara Malaysia
    • Successfully implemented event management and network monitoring system for BNM across their multiple platform as well as multiple locations and integration with their existing systems using IBM Tivoli Netcool solutions.



Other Product and Services


Bandwidth and Network Management

Our team has the experience in deploying bandwidth management product in various environments such as digital leased-line, ISDN, DSL and Wireless broadband.

Products that we have experience in, namely,



Radware load-balancing solutions


Radware solutions designed to guarantee the full availability, highest performance and complete security of IP applications across enterprise and carrier networks. Our integrated products address all application needs at every critical point in the network, extending full control over of layer 4-7 operations for reliable and effective Web  and Application  Servers, Security Tools, ISP links, Anti-Virus Gateways and Cache Servers.

It offers Fault Tolerance, High Availability and Site Redundancy features to Internet application servers, multiple Internet links, and multiple firewalls environment.








IP Network Security

Our technical team has vast experiences ranging from consulting, supply, installation and maintaining hardware and software based Internet Firewall solutions to wide range of organization. Consultation and professional services on Internet Firewall design and Security audit and network penetration test services will help organization to optimize firewall investment.

Products that we have experience in, namely,


McAfee Firewall

Sidewinder®, the world's strongest firewall and VPN gateway, has never been compromised. It delivers an impenetrable multi-layered network shield without sacrificing performance or ease of use. Sidewinder's hybrid architecture encompasses the entire range of firewall security mechanisms including stateful inspection, circuit level proxies, application filtering, secured servers, and real-time Strikeback® alerts in one simple, cost-effective package. At its hardened core is our SecureOS™ with patented Type Enforcement® technology which puts Sidewinder in a class by itself. A single-site or worldwide deployment of Sidewinder firewalls can be centrally managed from any Windows® platform, anywhere.

Web Content Filtering


SmartFilter® enables organizations to build and enforce sophisticated Web-usage policies. From informing users real-time on policies to denying access to specific sites, SmartFilter creates a positive, productive Web culture in any organization. SmartFilter's international Control List, updated continuously, accurately categorizes millions of Web sites into content groups, including sex, gambling, and MP3. SmartFilter alone satisfies all three parties affected by Web filtering: upper management, end users, and the IT staff. Extremely easy to use, the SmartFilter software plug-in installs in minutes and requires no additional hardware. Management-ready reports detail Web-surfing activity. SmartFilter's On-Box™ architecture provides outstanding performance with industry-leading filtering speeds.